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Business process management: practical guidelines to successful implementations / John Jeston and Johan Nelis

By: Jeston, John.
Contributor(s): Nelis, Johan.
Material type: materialTypeLabelBookPublisher: Armsterdam: Elsevier , 2008Edition: \\ 2nd ed.Description: xxix, 469p.:ill.ISBN: 9.7807506866e+012.
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includes bibliographical references and index

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