Jeston, John <br/><br/>
Business process management:  practical guidelines to successful implementations / 
John Jeston and Johan Nelis 
 - \\  2nd ed. 
 - Armsterdam:  Elsevier ,  2008 
 - xxix, 469p.:ill. 
<br/><br/>includes bibliographical references and index 
<br/><br/><label>ISBN: </label>9.7807506866e+012 
<br/><br/><label>LC Class. No.: </label>HD 30.28